General 

This Agreement as contained herein and in the previous pages is binding on Sky Print Scotland Limited only when signed by a Director.  Any variation must be in writing, signed by a Director of Sky Print Scotland Limited and a duly authorised representative of the Customer.  This Agreement and any duly executed written variation contain the entire agreement between the parties in respect of its subject matter and supersede all previous agreements and understandings between the parties.  Terms and Conditions appearing on a Customer's order, printed stationery or other communication to Sky Print Scotland Limited, its employees, servants, agents or other representatives, shall have no effect.    

In these terms and conditions, terms shall have the meanings ascribed to them.  In addition, the following terms shall have the following meanings: "Goods and Services" means any items or professional services normally associated with the business of a Printer, supplied by us following your Order; “Order” means an order made by you for the supply of Goods and/or Services by us; “Services” means designing artwork, providing proofs, providing finished printed product; “Price” means the price of the Goods, Services and any delivery charges relevant to your Order; “our, us, we” means Sky Print Scotland Limited, its employees, servants, agents or other representatives; 

Preliminary Work

All work carried out by ourselves and instructed by the Customer, irrespective of whether it is approved by the Customer as final proofs, shall be chargeable and payment shall be due by the Customer.

3. Copy

Where artwork and general literature, (“copy”), is supplied by the Customer for the purposes of being used by us for the production of the Goods and Services and said copy is, in our professional capacity, in any way unclear or illegible, then we shall be entitled to make additional charges on a time and materials basis to cover such additional work.  We shall always be the sole judge of what constitutes unclear or illegible copy.   

4. Proofs  

Proofs of all work may be submitted for the Customer’s approval.  Any required amendments or corrections must be brought to our attention within 48 hours of receiving the Proofs.   Additional charges shall be made for any additional Proofs that are required as a result of alterations required by the Customer. If you fail to advise us of any amendments or corrections within the said 48 hour period, we shall assume that the Proofs are satisfactory and proceed with your Order.  We shall reserve the right to charge for any subsequent amendments or corrections necessary as a result of you failure to check the Proofs within the said 48 hour period.

5. Copyright/intellectual Property

Unless agreed in writing by us and the Customer, the copyright of all proofs, artwork, images, illustrations, literature and anything else whatsoever prepared, developed or created by us shall always vest in and belong to us.  We may use any artwork or printing produced by us for the purposes of promoting Sky Print Scotland Limited.  The Customer shall always be responsible for obtaining all necessary authorities and consents to reproduce pictures, artwork, photographic images prior to instructing us to reproduce them.  The Customer shall indemnify us against all claims, demands, actions, costs, expenses, (including but not limited to legal costs and disbursements). 

6. Imprint

Unless otherwise specifically requested in writing, any work may carry our Imprint which will be positioned at our discretion.

7. Pricing

We shall confirm the Price of the Goods/Services ordered plus any delivery charges at the time you place your Order with us.  Any delivery charges must be paid in addition to the Price.

8. Delivery & Payment Terms

a) Delivery of work shall be accepted when tendered and thereupon or, of earlier on notification that the work has been completed the ownership shall pass providing full payment has been received by cleared effects.

b) No print work will commence until (i) full payment has been received (ii) proof approval so submitted. Sky Print Limited reserve the right not to start such print work until any such payments in the case of cheques have cleared our bank.

c) The responsibility for collection and or delivery of goods lies with the customer. Any carriage arranged by Sky Print Limited is on the customers behalf and the printer is not liable for any delays arising out of that carriage

d) Should expedited delivery be agreed an extra charge may be made to cover any overtime or any other additional costs involved.

e) Should work be suspended or delayed at the request or as a result of the customer or their agents for a period of more than 14 days Sky Print Limited shall then be entitled to payment for all work already carried out, material specially ordered and other additional costs including but restricted to storage.

f) Cheques returned to us will incur a handling charge of £20 per transaction. We reserve the right to notify any credit agencies when cheques are so returned.

g) Deposits so provided for work ordered are generally non refundable.

h) Delivery times of print work is based on COLLECTION of goods and does not include time for deliveries such deliveries being provided by third parties on the request of the customer. No claim for loss or damage in anyway can be entertained when such third parties are engaged for the delivery of goods.

9. Completion Dates

All delivery dates/times given are approximate unless a guaranteed delivery date has been agreed in writing and the appropriate guarantee payment received. All delivery dates given are approximate and are based ONLY on working days AFTER receipt of the final proof copies (ii) written authority to proceed (iii) full payment. We reserve the right not to commence work until, in the cases of cheques payment has cleared our banking system. Although every effort will be made to meet such approximate dates due to the nature of the process we cannot accept any liability or consequential loss claims arising from such a completion date not being met other than to the extent of the refund of any premium charges which may have been paid.

10. Variation in quantity

Every endeavour will be made to deliver the correct quantity ordered, but estimates are conditional upon margins of 5% being allowed for overs or shortages the same to be charged or deducted.

11. Claims

Any query regarding the condition of goods supplied should be made to us verbally as soon as practicable and no later than 24 hours after the collection/receipt of the goods and confirmed in writing NO LATER than 5 working days after same. Any claim regarding non delivery must be made in writing within 10 days on the invoice date. No claims will be entertained that fall outwith this time period.

12. Liability

We shall not be liable for any loss to the customer arising from delays in transit not caused by the printer. The printer shall not be liable for any loss to the customer for non delivery of goods unless a guaranteed delivery has been agreed by the printer and then ONLY to the refund of the guarantee premium.

13. Standing Material

All plates and associated products used by us shall remain their exclusive property. Such items supplied by the customer shall remain the customers property. Such items being supplied by the customer entirely at their own risk. We reserve the right to destroy or dispose any and all such products immediately after printing 

has been completed, with the exception of products supplied by the customer which will be retained at the customers own risk by us for a period not exceeding 1 month such clause applying also to printwork not collected.

14. Customers Property

All property supplied to us by or on behalf of the customer shall, while it is in the possession of us or in transit to or from the customer or their agents, be deemed to be at the customers own risk unless otherwise agreed by us in writing. Such property should be insured accordingly by the customer.

Whilst every care is taken, we and our agents cannot accept any responsibility for loss or damage to any artwork photographs, media storage, disk, literature or ANY other property supplied by the customer or their agents. Any liability shall be limited to the replacement cost of the basic material to a maximum claim value of £50 (fifty pounds sterling). Printed goods not collected within a period of 8 weeks will be disposed of at the discretion of us.

15. Material supplied by the customer 

a) We may reject any paper plates or other materials supplied or specified by the customer which appear to him as unsuitable Additional costs will be incurred if said defective materials cause an unreasonable delay to the printer Under no circumstances may any inks or other consumable/ chemical products be supplied by the customer or their agents

b) Where materials are so supplied we will take every care to secure the best results however responsibility will not be accepted for imperfect work caused by defects in or unsuitability of materials so supplied or specified

c) it shall be the customers sole responsibility to satisfy themselves of the suitability of ANY paper/card used examples include but are not restricted to suitability of print for food use suitability of paper for laser printers etc. Sky Print Scotland Limited cannot accept responsibility for any claim arising from the unsuitability of printed products. The customer or their agents must also supply an adequate extra amount to cover normal spoilage and setup.

16. Insolvency/Accounts

If the customer ceases to pay debts in the ordinary course of business or cannot pay their debts as they become due or being a company is deemed to be unable to pay its debts or has a winding up petition issued against it or being a person which has an act of bankruptcy petition issued against him, we without prejudice to other remedies shall (i) have the right not to proceed further with the contractor any other work for the customer and be entitled to charge for work already carried out whether completed or not and materials purchased for the customer such charge to be an immediate debt due to him and (ii) in respect of all unpaid debts due from the customer have a general lien on all goods and property in his possession (whether worked on or not) and shall be entitled to the expiration of 14 days notice to dispose of such goods or property in such manner and at such price as he thinks fit and to apply then proceeds towards such debts. ACCOUNTS: We will at their discretion determine whether a trade account will be opened after obtaining relevant references and bank opinions supplied by the customer. Accounts are normally only available to council and government bodies and PLC companies and such work only undertaken on the provision of a duly signed purchase order. Such invoices are issued strictly on a net monthly account, we reserve the right to charge interest on overdue accounts and or to close accounts at any time in such events all monies whilst due or not becoming immediately payable.

17. Illegal Matter

a) We shall not be required to print any matter which nits sole and final opinion is or maybe of an illegal or libelous or inappropriate nature or an infringement of the proprietary or other rights of any third party such conditions being extended to material of an extreme or political nature

b) We reserve the right to refuse to print any 

matter which in his opinion may be prejudicial or detrimental to the good of  us and or our agents.

c) We shall be indemnified by the customer in respect of any claims costs and expenses arising out of any libelous matter or any infringement of copyright patent design or any other proprietary or personal rights contained in any material printed for the customer and or their agents. The indemnity shall extend to any amounts paid on a lawyers advice in settlement of any claim.

18. Suitability of Products 

Sky Print Scotland Limited accepts no responsibility as the suitability of any printed product. In cases where such printing maybe used for clothing labels, food packaging etc, it is the customers sole responsibility to ensure the suitability prior to printing no claim will be entertained.

19. Full Colour Printing 

Every effort will be made to obtain the best possible colour reproduction on customers work but due to the nature of the process involved we shall not be required to guarantee an exact match in colour or texture between the printed results and any proof or existing copy so supplied. Pantone ink matches cannot be produced using the full colour process. Any proof copies issued are NOT colour accurate and are issued for content checking only.

20. Right to cancel

Sky Print Scotland Limited reserve the right to cancel ANY order at ANY time without reason where such orders are cancelled any monies due will be refunded EXCLUDING any costs incurred as a result of work done on the instructions of the customer or their agents.

21. Printed results 

We shall have no control over the production of artwork supplied by customer and or their agents. The guide produced by us is a basic guide only and in no way provides an exhaustive or guaranteed result where customers or their agents supply artwork for print on disk or via any other means. This is done entirely at the customers own risk. We cannot accept any responsibility for the quality of the printed product.

22. Force majeure

We shall be under no liability if he shall be unable to carry out any provision of the contract for any reason beyond his control including, but not limited to, staff illness, act of god, legislation, war, terrorist activity, fire, flood, drought, failure of power, mechanical/machinery failure, lockout, strike or other action taken by employees in contemplation of furtherance of a dispute or owing to any liability to procure material required for the performance of the contract. During the continuance of such contingency the customer may by written notice to us elect to terminate the contract and pay for work done and material used but subject thereto shall otherwise accept delivery when available

23. Law

These conditions and all other express terms of the contract shall be governed and construed in accordance with laws of Scotland.

24. Data Protection

Sky Print Ltd will not pass on your details to any company without your permission. Sky Print Scotland Ltd may from time to time contact you with special offers. You will be able to unsubscribe from these offers by emailing This e-mail address is being protected from spambots. You need JavaScript enabled to view it placing "unsubscribe" in the subject line.

24. Data Protection

Sky Print Ltd will not pass on your details to any company without your permission. Sky Print Scotland Ltd may from time to time contact you with special offers. You will be able to unsubscribe from these offers by emailing This e-mail address is being protected from spambots. You need JavaScript enabled to view it placing "unsubscribe" in the subject line.

25. Cancellation of an online order

You are entitled to cancel an online order up to the point of commencement of production. Bespoke and personalised products are exempt from a "cooling off period" due to the individualisation which is involved. This does not effect your statutory rights. You can cancel an order up to the point of delivery but will be charged a percentage of the overall cost to the value of the work which has already been carried out.